ResourcesComparisonsThinkTrends vs Glean

For teams moving from search to action

ThinkTrends vs
Glean

Glean helps people find the answer. ThinkTrends agents do the work, and prove it was done right.

Glean is excellent enterprise search: one place to find anything across your company’s apps. But finding the policy is not the same as applying it to every case. When a process needs governed agents, testing and sign-off, teams run it on ThinkTrends.

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Glean?

Keep Glean for search across your apps. Run the processes that need agents, governance and testing on ThinkTrends, and start them through an API.

The short answer

ThinkTrends vs Glean
in 30 seconds.

Glean is built to find. ThinkTrends is built to do, with governance, testing and cost controls around every agent.

What you needThinkTrendsGlean
Agents that complete a process end to end✓Multi-step workflows with rules, approvals and a signed-off result–Agents built around search and answers
Evaluations built into every release✓Golden sets, expert-calibrated judges and release gates for every agent version✕No release testing against your own experts
Govern every agent in one place✓Roles, approvals and a full audit trail for every agent–Admin controls, focused on search and permissions
Control what each agent can touch✓Scoped tools, data and secrets per agent; agents never see keys–Follows source permissions for what users can see
An agent harness and control plane✓Define each agent’s tools, knowledge, guardrails and tests, and run them from one place–An agent builder, without a central control plane for testing and release
Version everything✓Prompts, evals, agents, guardrails and tools are versioned, so you can compare and roll back–Limited versioning beyond agent configuration
Productivity for the whole organization✓Shared processes for whole teams, with hours saved by department–Makes each person faster at finding information
See token cost per agent and team✓Token use and cost per agent, team and run, with budgets✕Per-seat pricing, with little cost detail per agent
Search across every company app✓Yes, through connectors and enterprise search✓Yes, one of the best
Show 3 more differences
Build agents into data pipelines✓Agentic ETL pipelines orchestrate data, code, rules and agents together✕Not built for data pipelines
Show the math behind an answer✓SQL and Python results, with the records they came from–Answers cite documents, not calculations
Test a rule change before it applies✓Replay real cases against the new rule first✕Settings apply directly

Bottom lineGlean makes it faster to find the answer. ThinkTrends makes the work itself faster, with tested, governed agents and cost tracked by team.

Find vs. do

Finding the answer is step one.
ThinkTrends does the rest.

GleanFind the informationThinkTrendsDo the work, governed
What it deliversThe right documents and an answer.A finished result: a reviewed case, a reconciled record, a checked contract.
What happens nextA person reads it and does the work by hand.Agents apply your rules to every case, step by step.
How quality is provenUsers judge each answer themselves.Every version is tested against your experts before release.
Who controls itAccess follows each source’s permissions.Roles, guardrails and approvals for what each agent may do.
How you measure itSearches and seats.Runs, hours saved and token cost, by team.

The case for ThinkTrends

Five reasons teams
choose ThinkTrends.

When the goal is finished work your team can sign off on, not just a better answer.

01

From answers to outcomes

Agents that finish the process

ThinkTrendsWhy teams choose it

Turn a process into a governed workflow that runs the same way for every case.

  • Rules applied to every case
  • Approvals built into the flow
  • A result someone signs off on
Glean

–Agents built around search and answers

02

Evaluation & release decisions

Evaluation: your experts set the quality bar

ThinkTrendsWhy teams choose it

Test every agent version against cases your experts labelled before anyone relies on it.

  • Golden sets from real cases
  • A judge calibrated to your experts
  • Releases blocked if quality drops
Glean

✕No release testing against your own experts

03

Agentic governance

Governance and agent controls in one place

ThinkTrendsWhy teams choose it

Decide exactly what each agent can see, use and do, and test rule changes first.

  • Role-based access per agent
  • Scoped tools, data and secrets
  • A full audit trail
Glean

–Admin controls focused on search and permissions

04

Agent infrastructure

A harness, a control plane and versioning

ThinkTrendsWhy teams choose it

Build, run and roll back agents on real infrastructure, not inside a search box.

  • Versioned prompts, evals and guardrails
  • Agentic ETL pipelines
  • Secure runtimes and secrets
Glean

–An agent builder, without a central control plane

05

Organization productivity

Productivity and cost you can measure

ThinkTrendsWhy teams choose it

See hours saved and token cost by agent, team and run, so you scale what pays off.

  • Hours saved by department
  • Token cost per agent and run
  • Budgets and alerts
Glean

✕Per-seat pricing, with little cost detail per agent

Make the case internally

Choose ThinkTrends when
you need the work done, not just found.

For the people building it

  • Turn a process into a tested, shared workflow.
  • Use live data, SQL, Python and your own tools.
  • Version prompts, guardrails and tools, and roll back.

For the people approving it

  • Approve rules and releases before they go live.
  • See the evidence behind each decision.
  • Track quality, hours saved and cost by team.

Common questions

When search isn’t enough.

What is the difference between ThinkTrends and Glean?

Glean is enterprise search and an AI assistant: it finds answers across your company’s apps and documents. ThinkTrends is agentic AI infrastructure: it runs governed agents that do the work itself, such as reviewing cases, reconciling records or checking contracts, with evaluations, agent controls, versioning and token cost tracking built in. Many teams use Glean to find information and ThinkTrends to run the processes.

Why is enterprise search not enough to automate a business process?

Search returns information, but a business process has steps, rules, approvals and a result someone signs off on. Finding the right policy does not apply it to every case. ThinkTrends turns the process into a governed workflow that runs the same way for everyone, with each step tested and every decision recorded.

Does Glean test its agents before they reach production?

Glean focuses on search quality and agent building, not release testing against your own experts. ThinkTrends grades every agent version on golden sets your experts labelled, calibrates the judge to them and blocks releases that score worse, so quality is proven before anyone relies on it.

How do we control what an AI agent can access and do?

In ThinkTrends every agent has its own identity, role-based access, scoped tools and data, and secrets it never sees. Rule changes are tested before they apply, and every action is in an audit trail. Glean respects source permissions for search, which is a different problem from controlling what an agent is allowed to do.

Can we track AI cost by agent and team?

Yes, in ThinkTrends. Token use and cost are tracked per agent, team and run, with budgets and alerts, alongside hours saved. That shows which agents pay for themselves, which is hard to see with per-seat pricing.

Can we keep Glean and add ThinkTrends?

Yes. Keep Glean for search across your apps. Use ThinkTrends for the processes that need agents, governance and testing. ThinkTrends workflows can read from the same sources and be started through an API.