We Run Your Agents,So Your Team Runs the Business.
Our operations team monitors your agents against agreed service levels, reviews quality with your experts, re-tests every model upgrade before it rolls out, and reports value every month. We work inside your ThinkStack environment, under your access rules.
- SMService manager
- AOAgent operations engineers
- DRDomain reviewer
- SASecurity analyst
- Monitoring and alerts against SLOs
- A monthly quality review
- Upgrades re-tested before rollout
- A value and cost report
Production Is Where Agents Quietly Lose Value
Models change, costs creep and agents multiply. Without an owner, quality slips and the return disappears.
of enterprises will demote or decommission production agents after incidents expose governance gaps.
How we fix itWe monitor quality, policy events and drift against service levels you agree.
Source: Gartner, May 2026of agentic workflows will be reverted to deterministic processes to save money, Forrester predicts.
How we fix itWe tune routing, caching and model choice to cut cost without losing quality.
Source: Forrester Predictions, 2026of generative AI decision-makers name agent sprawl as a challenge, Forrester reports.
How we fix itEvery agent has an owner, a version and a record, in one inventory.
Source: Forrester Predictions, 2026Production Is Where the Work Starts
Models change, data drifts and volumes grow. We keep agents accurate, safe and within budget, and we show you what they are worth.
Monitoring and Incident Response
Latency, errors, quality and policy events watched against SLOs, with alerts and a named responder.
Quality and Drift Review
A monthly sample graded with your experts, so drift is caught before users notice.
Model and Version Upgrades
New models and versions tested on your cases and rolled out only when they pass.
Cost and Usage Tuning
Routing, caching and model choices tuned to cut cost without losing quality.
Changes and Small Enhancements
New rules, sources and prompts handled as tickets, tested and released through your gates.
Monthly Value Reporting
Runs, hours saved, cycle time, quality and cost, by team and use case.
How We Take Over Operations
- Weeks 1–21
Onboard
Agents, owners, SLOs and escalation paths documented, and dashboards set up.
- Week 32
Shadow
We run alongside your team, handling alerts and reviews together.
- Week 4 on3
Operate
We own monitoring, upgrades, reviews and reporting, and your team approves changes.
- Each quarter4
Review
Service levels, value and the next use cases reviewed with your sponsors.
Estimate the Value You Keep
The return your agents produce every year, if quality holds. Operations is what keeps it.
- Baseline measured in week one, from your systems
- Hours, cycle time, cost and quality reported monthly
- Every assumption written down and signed off
What Is Included
Coverage hours and response targets are set in your service agreement.
Every month
- Monitoring and alerts against agreed service levels
- Incident response with root-cause and fix reports
- A quality review of sampled cases with your experts
- Model and version upgrades re-tested before rollout
- Credential rotation and access reviews
- Cost and usage tuning within your budgets
- A monthly value report by team and use case
Operations You Stay in Control Of
We do the work. You keep the decisions.
Your Team Approves Changes
Nothing reaches production without passing your release gates and your approval.
Least-Privilege Access
Our engineers work under roles you grant, and every action is logged.
Every Action Recorded
Incidents, changes and upgrades are kept in an audit trail no one can edit.
Kill Switch Ready
Any agent, tool or version can be turned off or rolled back in one step.
Value Reported, Not Claimed
Hours saved and cost come from run data and your baseline.
Runs in Your Environment
Your cloud, GovCloud, on-premises or air-gapped.
Related Modules
The platform modules these solutions are built on.
Other Services
Frequently Asked Questions
Common questions about ThinkTrends Managed Agent Operations.
What is managed agent operations?
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Managed agent operations is an ongoing service in which ThinkTrends monitors, maintains and improves AI agents in production, including incident response, quality reviews, model upgrades, cost tuning and monthly value reporting, under service levels you agree.
What does it cost to run AI agents in production?
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The running cost of AI agents comes from model usage, infrastructure and the people who monitor, review and fix them. ThinkTrends Managed Agent Operations is a monthly subscription that covers the people, and tunes routing, caching and model choice to lower usage cost without losing quality. Cost is reported every month by team and use case.
How do you handle model upgrades?
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Every new model or version runs on your graded test set first. It rolls out only if it passes your thresholds, and the previous version stays ready for rollback.
Can you operate agents in GovCloud or air-gapped environments?
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Yes. Our engineers work inside your environment under the roles you grant, including AWS GovCloud, on-premises and air-gapped networks, subject to your personnel security requirements.
What does the monthly report include?
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Runs, hours saved, cycle time, quality scores, policy events, incidents and cost, by team and use case, compared with your baseline.
Can we bring agents we already run into managed operations?
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Yes, once they run on ThinkStack. We onboard them in the first two weeks, add test sets where they are missing, and set service levels with you.