State & Local Government
Agentic AI for the Work
Residents Count On.
The same secure agentic AI platform used in federal environments, configured for state, county and city teams. Agents answer residents, sort applications and filings, redact public records and keep IT running, behind your firewall or in GovCloud, with your staff making every decision.
Proven in mission-critical federal work across
- U.S. Food and Drug Administration
- Department of Health and Human Services
- Department of Veterans Affairs
- Department of the Treasury
- NOAA
- USAID
- Chief Digital and AI Office
Why State and Local Agencies Trust ThinkTrends
One platform, proven in secure federal environments and configured for your departments and residents.
Proven at the Federal Level
In use across HHS and affiliated agencies, with awards from the FDA and the U.S. Treasury.
Proven Security Standards
Built on NIST SP 800-53 and FISMA controls, and listed on the FedRAMP Marketplace for FedRAMP 20x.
Accountable to the Public
Every agent action and staff decision is recorded, retained on your schedule and ready for records requests.
Works With Your Systems
Connects to case management, permitting, records and document systems through secure APIs and ETL pipelines.
Configured by Your Staff
Start with one department and one workflow, configured without code, then grow on the same platform.
Start Where Your Residents Wait Longest
Each department starts with the workflow that matters most to it, on one shared, governed platform.
Health and Human Services
Benefits questions answered, applications checked for missing documents, and cases routed to the right worker.
Start with Chat Assistant and Document TriageMotor Vehicles and Licensing
Renewals, appointments and status questions handled day and night, with forms filled and submitted.
Start with Chat AssistantCourts and Clerks
Filings sorted, matched to the right case and docket, and routed by deadline.
Start with Document TriagePublic Records
Records requests redacted with every exemption cited under your state’s public records law.
Start with ThinkRedact311 and Resident Services
One front door for residents in their language, routed to the right department with a ticket.
Start with Chat AssistantPermits and Inspections
Applications checked against code and checklists, with prior permits on the parcel pulled in.
Start with Document TriageProcurement
Solicitations, bids and invoices checked against requirements and contract terms.
Start with ProcurementIT Service Desk
Ticket spikes spotted as they happen across departments, with the likely cause and the fix.
Start with Ticketing IntelligenceAligned to the Standards You Answer To
Security standards, independent certifications and the accessibility and records rules state and local agencies are held to.
Security standards
- FedRAMP 20x
- FISMA
- NIST SP 800-53 Rev. 5
- Zero Trust architecture
- TIC compliant
Certifications
- ISO 27001
- ISO 9001
- HIPAA
- U.S. Patent 12079737
Accessibility and records
- WCAG 2.1 AA, per the DOJ ADA Title II rule
- Section 508
- Language access for residents
- Records retained on your schedule
- Decisions exportable for records requests
Security by Design. Compliance by Default.
AI that stays inside your perimeter and under your control.
Zero Trust Architecture
Role-based access, encryption, memory protection and compliant audit logging.
Transparent, With Full Override
Every decision is explainable: prompt history, agent steps and override logic are visible.
Data Never Leaves Agency Control
Agents run behind your firewall or in GovCloud, with no data leakage or model training.
Isolated Execution
Containerized runtimes with scoped access, enforced policies and process separation.
True Data Isolation
No shared state, cross-agent memory or training leakage between agents or tenants.
Evidence for Your Assessors
Logs and controls map to NIST SP 800-53 and OMB M-21-31 requirements.
Deployment
Your Infrastructure, Your Control
Modular, containerized agent runtimes, orchestrated by your CI/CD or ours. Every agent exposes a secure API, and identity follows your single sign-on and role-based access.
Hybrid deployment, on-premises and GovCloud
- Agency-approved hardware
- Routing close to the source systems
- Windows or Linux, virtualized
- Meets local latency requirements
- GPU-based AI inference
- Central data lake
- REST API layer
- Agentic orchestration pipelines
No dedicated on-premises GPU servers required. Traffic stays on your secure network.
Or deploy as
Connects securely to
In the News
Federal Awards That Back Our Work
ThinkTrends Lands $49 Million IDIQ Contract from the U.S. FDA for AI and Data Implementation Support
A five-year, single-award IDIQ for implementation, integration and sustainment of the ThinkTrends platform across FDA systems, competed under a total small business set-aside.
Read the releaseThinkTrends Lands $26M U.S. Department of the Treasury OCIO Contract for AI-Powered Chat Tools
Selected from 28 bidders for a prime contract under a multiple-award IDIQ, delivering AI-powered chat tools as a shared service across Treasury and its bureaus.
Read the releaseThinkTrends Agentic AI Goes Live With the FDA’s Nationwide Adverse Event Monitoring System
ThinkTrends agentic Document AI classifies, codes and converts adverse event reports for the FDA’s new nationwide monitoring system across its product centers.
Read the releaseFrequently Asked Questions
Common questions about ThinkTrends State & Local Government.
What does ThinkTrends offer for state and local government?
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ThinkTrends offers agentic AI for state, county and city agencies: a 24/7 Chat Assistant for residents, Document Triaging AI for applications and filings, ThinkRedact for public records requests, Ticketing Intelligence for IT service desks and Procurement. All run on the ThinkStack platform inside the agency’s own boundary.
How is ThinkTrends different from ChatGPT or Microsoft Copilot for local government?
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General-purpose assistants help individual employees. ThinkTrends builds agents for specific agency workflows that answer only from approved sources, connect to case, permitting and records systems, route work to the right department, and keep an audit trail that meets public records obligations.
Does ThinkTrends help with the ADA Title II web accessibility rule?
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Resident-facing ThinkTrends assistants are built to WCAG 2.1 Level AA, the standard adopted in the Department of Justice ADA Title II rule for state and local government web content, and work with screen readers and keyboard navigation.
How quickly can a city or county start with ThinkTrends?
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Most agencies start with a pilot in one department in the first four weeks, on their own documents and questions, then move to production after their security, records and accessibility reviews.
Can ThinkTrends handle public records requests?
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Yes. ThinkRedact suggests redactions with the exemption cited under your state’s public records law. A reviewer approves every redaction, and every decision is recorded.
Where does ThinkTrends run, and is resident data used for training?
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ThinkTrends runs in the agency’s cloud tenant, a GovCloud region or on-premises. Resident and case data is used only to do the work and is never used to train a model.