One Front Doorfor Shared Services.
Employees ask HR, IT, finance and procurement questions in their own words. Agents answer from your policies, complete what can be done in self-service and route everything else to the right team with the case already filled in. Your service teams handle what needs a person.
Routing decision
Queues
A sample employee request. All names, cases and numbers are made up.
One Governed Architecture Behind Every Request
Agents read every channel, share one set of policies and past cases, and work under one governance layer. Requests that need a person reach the right team with everything attached.
Where requests come from
Your teams decide
Answers From Your Policies, Not the Internet
Agents answer from the handbooks, policies and procedures you approve, check the employee’s own eligibility in your systems and show the source with every answer. Anything outside policy goes to the right team.
Approved Sources Only
Answers come from the policy versions you approved, and stale content is flagged for its owner.
Personal, Not Generic
Eligibility, balances and status are checked in your systems for the person asking.
Web Search Off by Policy
HR and finance answers can be limited to internal sources only.
How much paid parental leave do I get, and can I split it into two blocks?
Context config
Employees with six months of service receive 16 weeks of paid parental leave.Handbook §7.2
Your eligibility is confirmed: two years of service, full time.Workday
Leave can be taken in up to two blocks within 12 months of the birth or adoption.Handbook §7.4
Forms and Packets Read, Checked and Filed
Onboarding packets, expense claims and vendor forms arrive by email, portal and scan. Agents read every document, check it is complete and valid, create the records your systems need and send anything missing back to the right person.
Received from
Created in
Any Format
PDFs, scans, photos and email attachments are read the same way.
Checked Before Filing
Signatures, dates and required fields are confirmed before a record is created.
Exceptions Routed
Missing or invalid items go back to the right team with the reason.
For Every Team Behind the Front Door
Agents take the repeat questions, the forms and the case set-up, so your people handle what needs judgment.
HR Services
Leave, benefits and policy questions answered from your handbook, with cases routed when a person is needed.
IT Service Desk
Access, device and software requests checked against policy and resolved or routed with a ticket.
Finance Operations
Expense, payment and vendor questions answered from policy and your systems.
Procurement Operations
Purchase requests checked for budget, policy and preferred suppliers before they reach a buyer.
Facilities and Workplace
Space, travel and workplace requests handled in the same front door.
Shared Services Leaders
Volume, resolution, SLA and cost by team, with the questions your policies do not yet answer.
Related Modules
The platform modules these solutions are built on.
Frequently Asked Questions
Common questions about ThinkTrends Operations & Shared Services.
What does ThinkTrends offer for operations and shared services?
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ThinkTrends gives shared services one AI front door for HR, IT, finance and procurement requests. Agents answer from your approved policies, check eligibility in your systems, read and file forms, complete self-service requests and route everything else to the right team with the case filled in.
How is ThinkTrends different from a service desk chatbot?
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Most service desk chatbots answer from articles inside one tool. ThinkTrends works across HR, IT, finance and procurement, answers only from approved policies with the source shown, checks the requester’s own data, completes forms and routes cases by intent, priority and SLA, all under one audit trail.
Can ThinkTrends complete requests, not just answer questions?
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Yes. Agents fill in and submit forms, create records and open cases in Workday, ServiceNow and your ERP through governed connectors, and hand anything that needs a decision to the right team.
How does ThinkTrends keep answers accurate?
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Answers come only from the policy versions you approve, with the source shown, and personal details are checked in your systems. Stale policies are flagged for their owners, and questions outside policy go to a person.
Which systems does ThinkTrends connect to?
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Workday, ServiceNow, your ERP, SharePoint, Teams, Slack and shared inboxes, through governed connectors.
Does ThinkTrends replace our service teams?
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No. Agents take the repeat questions, forms and case set-up. Your teams handle exceptions and decisions, with every case on the record.
Is our data used to train AI models?
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No. ThinkTrends uses employee requests and records only to do the work, inside your own environment. Your data is never used to train, tune or evaluate a model.