ThinkStack for faster expert review

Shorten the wait for expert review.

Documents, cases, and submissions sit in a queue while experts read, sort, and draft before they can decide. ThinkStack agents prepare the packet from your approved sources, so reviewers start with the evidence organized and spend their time on judgment.

The work to improve

Find where the time goes before the decision.

In many regulated processes the expert's judgment takes minutes and the waiting takes weeks. Files arrive unsorted. Someone assembles the evidence, checks it against a checklist, and writes a first version before a qualified reviewer can decide anything. Agents can do that preparation in a defined workflow, with every source open to inspection.

01 · Inputs your team can access
Incoming filesApplications, cases, submissions, and attachments
Approved referencesPolicies, checklists, and prior decisions
Review rulesRequired fields, thresholds, and escalation paths
Reviewer rosterWho reviews what, and who approves
02 · Outputs for review
Workflow concept. Connections, permitted actions, and review requirements depend on the agreed configuration.

Where to start

Three places to start

Choose one queue where the backlog is visible and a reviewer can describe an acceptable prepared file. These examples show the pattern; scope, systems, and review roles depend on your configuration.

01Intake triage and routingSort incoming files and send each one to the right reviewer.
Start with
Incoming files, your classification rules, and the reviewer roster.
Agent preparation
Read each file, extract the fields reviewers need, flag missing information, and propose a category and priority. Hold uncertain files for a person.
What your team receives
A sorted queue with a short summary and the reason for each proposed category.
Human review and approval
A named reviewer confirms or changes the category. The process owner sets the rules and the thresholds for routing.
What to measure
Time from arrival to a reviewer opening the file, and how often reviewers change the proposed category.
02First-draft preparationDraft the routine sections from approved sources before the reviewer starts.
Start with
The file, approved reference documents, and your template.
Agent preparation
Retrieve the relevant passages and propose draft text with a source reference beside each statement. Keep the original text for comparison.
What your team receives
A draft in tracked changes, with the supporting passages visible.
Human review and approval
The reviewer accepts, edits, or rejects each suggestion. Author details and revision history stay with the document.
What to measure
Reviewer time per file, share of suggestions accepted unchanged, and corrections per draft.
03Backlog and bottleneck reportingShow where files wait, stage by stage.
Start with
Workflow records for a sample period and the stages you want to compare.
Agent preparation
Calculate the time files spend in each stage and prepare a short report with the code and tables behind each figure.
What your team receives
A stage-by-stage view of waiting time, with the calculations open to inspection.
Human review and approval
The operations owner checks the definitions and decides which stage to change first.
What to measure
Time in each stage before and during a pilot, using the same file types and volumes.

Review example

Review a draft section beside its source

The reviewer sees the proposed text, the passage it came from, and the reason the draft needs a person's attention.

Source passage
Policy 4.2: "Applicants must provide proof of address dated within 90 days."
Proposed text
Proof of address is required and must be dated within 90 days of the application.
Reason for review
The submitted statement is dated 112 days before the application.
Reviewer action
Request a newer document, or record an approved exception.
Illustrative record. The text and dates show the review process; they are not customer data or a performance result.

Your process owner sets the rules, the exceptions, and who may approve them. The agent proposes; the reviewer decides.

Pilot measurement

Measure the whole cycle, including review.

Compare the same file types and volumes before and during a pilot. Count the time reviewers spend checking and correcting the prepared work, not only the time the agent saves.

Cycle time
Time from arrival to a recorded decision.
Reviewer effort
Time spent reading, checking, correcting, and deciding.
Quality
Errors and omissions found by a later check or a reviewer.
Backlog
Files waiting at each stage over the pilot period.

Platform capabilities

The modules behind these workflows

Review the relevant capabilities with your technical team and confirm the configuration for the intended use.

Agentic ETL Pipelines

Extract fields, apply configured validation rules, hold uncertain records for review, and retain links to the source documents.

View the capability

Flow Orchestrator

Define the sequence of steps, tool calls, inputs, and outputs for a repeatable workflow.

View the capability

Document Writing Agents

Review proposed edits as tracked changes, with supporting source passages, author details, and revision history.

View the capability

Enterprise Search

Retrieve relevant passages from connected information within the configured permissions.

View the capability

Data Analysis Playground

Run SQL and Python analyses, then inspect the code, tables, charts, and execution records.

View the capability

Observability & Tracing

Inspect tool calls, source retrievals, generated responses, errors, and usage costs for each run.

View the capability

Related

Explore related pages

See how this outcome connects to the work of other teams and industries.

Common questions

Before you plan the workflow

Does this replace our reviewers?

No. Agents prepare the packet and reviewers keep the decision. Whether a reviewer needs less time depends on the quality of the prepared file, and you measure that in a pilot.

What if the agent is wrong?

Uncertain or conflicting items are held for a person, and every suggestion shows its source so reviewers can check it. Corrections count toward the pilot, so a prepared file that costs more time to fix than it saves is visible.

Which process should we start with?

A recurring review with a visible backlog, documents your team is permitted to use, a clear checklist, and a reviewer who can say what "ready" looks like.

How do we start?

Choose one queue and agree on representative files, the baseline, and the acceptance criteria. We will map the sources, the review steps, and where approved results go in your existing systems.